The Repair Portal serves as an invaluable online resource for customers, providing real-time visibility into the status of their repairs. Seamlessly integrated with JewelMaster EPOS, any updates or modifications made to a repair request are instantaneously reflected in the Repair Portal, accessible to the customer from any location and device. Not only does this include detailed information such as images, general comments, and specifics on required work, but it also facilitates direct web conversations, fostering transparent communication between the customer and the jeweller. This innovative feature not only enhances customer satisfaction by keeping them informed every step of the way but also streamlines the repair process, ensuring efficient and effective service delivery.